• Shoes, Swimwear and Special occasion apparel must be returned within 15 days of receipt. Items must be unworn with tags attached (swimwear must have sanitary liner attached).
• Merchandise cannot be returned after 30 days! 

• Return the item(s) to us within 15 days of receipt for Shoes, Swimwear, and Special Occassion Apparel or within 30 days of receipt for all other items.
• Complete the Return Form and include a copy of your Original Invoice.

Click here for a Printable Return Form

• Please fill out the return section of the form completely and enclose it with the item(s) you are returning. 
• The original shipping and handling charges are not refundable.
• Items should be returned to us via a Trackable, Insured Delivery Service (UPS, USPS, FedEx, etc).

• Only products purchased directly from FitnessThreads.com will be considered for return.
• Items returned MUST be in a NEW, UNUSED, UNWORN condition (free of perfume, makeup, and deodorant) with Non-Damaged Packagin (Original Manufacturer Boxes) which includes all accessories and other materials included.
• DO NOT mark or tape the Orginal Packaging in any way.
• Original Manufacturer boxes MUST be shipped back with an outside box. DO NOT return item(s) in only the Original Manufacturer Box!
• You must ENSURE the item arrives with all labels and tags intact, including the Hygienic Protector Seals.
• We will NOT accept returns on items with obvious signs of use. If you return items in an USED condition, YOU will be responsible for the cost to have them shipped back to you.
• Due to Health Regulations the following items are ONLY returnable if they are in their unopened, original packaging with tags attached. Items must not have been worn, used or altered in any way.
  • Underwear and Undergarments
  • Socks and stockings 
  • Swimsuits

Exchanges 

If you need a different size or color you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return. This will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items.

Refunds are for the cost of the merchandise only, not including shipping and handling.

Refunds

Unfortunately, shipping charges on returns are NOT refundable. We do not accept postage-due items.

• Due to the seasonal nature of our business, all purchases made during the months of September and October are final.
• All purchases of sale, clearance and closeout items are final!  

E-Mail:	Customer Service Our goal is to answer all email inquiries within 24-48 hours.
Phone:	770.808-2616
Hours:	9am-5pm Monday-Friday (Eastern Standard Time)
Mail:	FitnessThreads.com PMB 358 3939 Lavista Rd, Ste E Tucker, GA 30084